MONEY-BACK GUARANTEE

Our Pledge of Satisfaction goes hand in hand with our Money-Back Guarantee. If ProFresh products do not meet your expectations, return the remaining items to us for a full refund.

MONEY-BACK GUARANTEE

ProFresh Pledge of Satisfaction

Because we believe in our products — and are committed to our customers’ satisfaction — ProFresh carries a Pledge of Satisfaction. If you are not completely satisfied with the ProFresh BreathCare System, simply return the remaining components to us, no questions asked.


Ordering

You can place orders in 2 ways:

  1. On our website: www.profresh.com
  2. By phone: 1-800-210-2110, anytime 24/7

Once placed, most orders will ship within one business day. Our shipping and handling teams will strive to get your parcel out the door as soon as possible while maintaining a safe and sanitary work environment. You will receive an email confirmation when your order is placed and a second notification with tracking details upon shipment. Please note, the tracking link generated by the carrier may take up to 48 hours to update with transit details about your parcel. We do not ship on holidays or weekends.


Promotions
  • All promotions are for 1 time use only.
  • “Dollars off” promotions that list a specific product (ex. $5 off the ProFresh Breath Care System) apply only to that product and no other ProFresh products, unless otherwise stated.
  • “Percentage off” promotions that list a specific product (ex. 10% off the 6-bottle set – M16S) apply only to that product and no other ProFresh products, unless otherwise stated.
  • “Dollars off” or “percentage off” promotions that do not list a specific product apply to all items in a single order, unless otherwise stated.
  • Promotions do not apply to shipping and handling charges.
  • Promotions are not valid for prior purchases.
  • Promotions cannot be combined with other offers.
  • Promotions do not apply to either dental or wholesale orders.

Shipping Policy & Information

As a small business, shipping our relatively heavy 500mL bottles is quite costly, and our freight costs have increased dramatically in recent years. To keep shipping costs as low as possible, we utilize a variety of carriers and service levels. Rest assured, we do not mark up your shipping costs, and only charge you what carriers charge us. Transit times may vary, but most parcels arrive within 2-5 business days after shipping. We recommend placing a new order once you open and begin using your last ProFresh bottle on hand. For your added convenience and to ensure that you never run out of ProFresh you can sign up for Autoship when placing your order. Autoship customers receive an automatic 5% discount on all orders. While we are unable to expedite shipments at this time, we are always looking for ways to bring you faster, cheaper shipping options and appreciate your patience.


Return Policy

If you are not satisfied with the ProFresh BreathCare System, simply return the remaining components in their original box within 30 days of purchase for a full refund less shipping and handling charges. When we receive the return, your credit card will be credited and we will send you an email confirming the return and credit.


Privacy Policy

(Effective Date: November 1, 2013)

I. General
ProFresh International Corporation respects the privacy of every individual who visits our website or responds to our interactive advertisements. This Privacy Statement outlines the information ProFresh International will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected or shared when you visit the ProFresh International website or respond to our advertisements.

II. Personally Identifiable Information
ProFresh International will not collect any personally identifiable information about you (that is, your name, address, telephone number, credit card information or email address) unless you provide it to us voluntarily.

If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address or phone number listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personally identifiable information we may use that information in the following ways, unless stated otherwise: We may store and process that information to better understand your needs and how we can improve our products and services; we may use that information to contact you; and we may provide that information to third parties.

III. Non-Personally Identifiable Information Collected Automatically
In some cases we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site or advertisement.

IV. Information We May Place Automatically on Your Computer’s Hard Drive (Cookie Policy)
When you view our website or advertisements, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and will help us in many ways. For example, Cookies allow us to tailor our website or advertisement to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

ProFresh uses Display Advertising through Google Analytics to implement Remarketing advertisements online. Third-party vendors, including Google, show these ads on sites across the Internet. ProFresh and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the ProFresh website.

You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. You may also choose to use the Google Analytics opt-out browser add-on to customize how your data is collected by Google Analytics.

ProFresh uses Conversion Tracking and Facebook Custom Audiences from ProFresh.com, (a) third parties may use cookies, web beacons, and similar technologies to collect or receive information from ProFresh.com and elsewhere on the internet and use that information to provide measurement services and target ads, (b) users can opt out of the collection and use of information for ad targeting, (c) users can access a mechanism for exercising such choice to opt-out of targeting by visiting: www.aboutads.info/choices.

V. Who To Contact
If you have submitted personally identifiable information through ProFresh International’s website or interactive advertisement, and would like that information deleted from our records, please contact us at our email address, info@profresh.com or call us toll-free at 1-800-210-2110. We will use reasonable efforts to delete this information from our existing files.

VI. Changes to Policy
Notice of any change to this policy will be posted on the ProFresh International Policies page.